Question 1

How does an online consultation work?

Accepted Answer

After booking and payment, you'll receive a confirmation email with the video call link. Join at the scheduled time from any device — no app install required. Dr. Bal Krishan Sharma reviews your reports beforehand so the call is focused on your questions.

Question 2

Which countries are supported?

Accepted Answer

Dr. Bal Krishan Sharma consults with patients worldwide. Consultations have been provided to patients in 30+ countries including the US, UK, Canada, UAE, Australia, Saudi Arabia, Singapore, India and African Contients and the EU.

Question 3

What reports should I upload before the consultation?

Accepted Answer

Upload anything relevant: recent ECGs, echocardiograms, lipid panels, stress test results, coronary angiogram reports, current prescriptions, and discharge summaries. Acceptable formats: PDF, JPG, PNG.

Question 4

How do payments work?

Accepted Answer

Payments are processed securely via PayPal. You can pay with your PayPal balance or a credit/debit card — PayPal supports multiple currencies automatically. You'll receive an invoice immediately on confirmation.

Question 5

How soon can I get an appointment?

Accepted Answer

Most consultations are scheduled within 24 to 48 hours of booking. Urgent slots are available where possible — mention urgency in your intake form.

Question 6

Is my medical information secure?

Accepted Answer

Yes. All uploads are encrypted at rest and in transit. Only you and Dr. Bal Krishan Sharma can access your reports. We follow healthcare-grade security practices.

Question 7

Can Dr. Bal Krishan Sharma prescribe medication?

Accepted Answer

Dr. Bal Krishan Sharma can issue recommendations and electronic prescriptions where local regulations permit. For certain controlled medications, you may need to take the recommendation to a local prescriber.

Question 8

Can I get a refund if I need to cancel?

Accepted Answer

Cancellations made at least 24 hours before the appointment are fully refundable. Cancellations within 24 hours may be subject to a partial fee. Contact us if you have a special circumstance.

Frequently asked questions